At Sofico cosmetics , your satisfaction is our top priority. We want you to feel completely confident and happy with every product you receive. If for any reason you’re not satisfied, we’re here to make the return or replacement process simple and transparent.
1. Eligibility for Returns
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Return Window: You may return any unused and unopened product within 5 days of receiving your order.
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Condition: Items must be in their original packaging, unopened, and in the same condition as received.
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Non-Returnable Items: For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be returned or exchanged.
2. Replacement Policy
We’re happy to replace your item if it arrives damaged, defective, or incorrect.
To request a replacement:
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Contact us within 3 days of delivery.
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Send a clear photo or video of the product, along with your order number, city, and address via WhatsApp (the number on your invoice) or through our Contact Us page.
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Once approved, our team will arrange a replacement or refund within 3–5 business days.
3. Refund Policy
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Approval: Requests for refunds are reviewed and approved within 3 business days.
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Processing Time: Approved refunds are processed within 10–15 business days after we receive the returned product.
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Refund Method: Refunds are issued to the original payment method used at checkout.
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Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. How to Request a Return or Refund
To make a return or replacement request:
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Send a message via WhatsApp (number listed on your shipping invoice)
or -
Contact us directly through the Contact Us page on our website.
Please include:
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Your order number
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A photo of the product
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Your city and address
5. Important Notes
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A full refund will be provided if the received product is entirely different from its description on our website.
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Sofico cosmetics is not responsible for expectations related to product use that are not mentioned in the product description.
