Privacy Policy

Return Policy

In regards to the nature of our products, all Skin and Hair Care Products cannot be returned once received and opened. Returns are only valid when the reason for return is any of the below:

Receiving Wrong Item

Defective Item

Used Item

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Return Process:

Request a return through our customer service Hotline 15209

Returned order will be picked up by our courier service.

Items will be validated for return eligibility.

If eligible, your money will be refunded minus the shipping fees.

For any inquiries about our returns policy, send us an email at info@Soficocosmetics.com or call hotline 📞 15209

Terms and Conditions: Privacy Policy

This Privacy Policy describes how SoficoCosmetics.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you, process your payment information, arrange for shipping, communicate with you, and provide you with invoices and/or order confirmations.

Source of collection: collected from you.

Customer Support Information

Examples of Personal Information collected: [Additional information as needed].

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use various cookies to optimize your experience and provide our services.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Sofico Cosmetics Team